HEAP (Home Energy Assistance Program) provides energy assistance to low income households through payments to those households' fuel and/or utility suppliers.  This program also provides emergency assistance for repair or replacement of applicant- owned essential heating equipment and in fuel emergency situations.  This program includes a twenty-four hour hotline operational from November 12, 2019 thru March 16, 2020 to ensure that county residents have recourse in the event of an emergency when the department is  not open. 

Contact Number:  607.778.1100 This is the Assistance Program’s Contact Center number. After you dial that number you press 8 to speak to someone in the HEAP unit M-F between the hours of 8:00 AM - 4:00 PM. 

Fax:  607.778.8916

For after-hours emergencies, please call 911