HEAP (Home Energy Assistance Program) provides energy assistance to low income households through payments to those households' fuel and/or utility suppliers. This program also provides emergency assistance for repair or replacement of applicant- owned essential heating equipment and in fuel emergency situations. This program includes a twenty-four hour hotline operational during the cold winter months to ensure that county residents have recourse in the event of an emergency when the department is not open.
Contact Number: 607.778.1100 This is the Assistance Program’s Contact Center number. After you dial that number you press 6 to speak to someone in the HEAP unit M-F between the hours of 11:00 AM - 3:00 PM.
Fax: 607.778.8916
For after-hours emergencies, please call 911
Links:
- HEAP PROGRAM - NYS OTDA
- How To Apply For HEAP
- If you are over 60 years of age, you may apply for HEAP at the Broome County Office For Aging
Closing Date for the 2024-2025 HEAP Cooling Assistance Component (CAC) will be the end of business on June 23, 2025. Applications submitted on or before the CAC closing date meet the deadline and must be processed. Applications received after the CAC closing date must be denied using the Client Notice System or the Home Energy Assistance Program Notice of Eligibility Decision-Denial. 25DC041 - Closing Date for the 2024-2025 Home Energy Assistance Program (HEAP) Cooling Assistance Component.docx
