Medicaid

Health coverage for eligible low‑income adults, children, pregnant women, elderly adults, and people with disabilities.

Program Overview

Medicaid enables necessary health care coverage for eligible low‑income adults, children, pregnant women, elderly adults, and people with disabilities in our community. Caseloads continue to increase due to demographic changes and federal/state policy shifts, including the NY State of Health Benefit Exchange.

Application Assistance

  • No appointment required – walk‑ins welcome.
  • Business Hours: Monday–Friday, 8:00 AM – 4:00 PM
  • Phone: 607‑778‑1100 (M–F 11:00 AM – 3:00 PM)
  • Fax: 607‑778‑2779

Recertification

If you recently received a notice that your Medicaid case was closed due to failure to recertify, you may still be able to have your coverage reinstated.

  • Contact DSS at 607‑778‑1100 as soon as possible. (M–F 11:00 AM – 3:00 PM)
  • Provide required recertification documentation.
  • If submitted within 90 days and you remain eligible, your case may be reopened and coverage restored back to the original closing date.

Email inquiries: dssinquiries@broomecountyny.gov (include name and case number; do not send uploads).

Consumer Directed Personal Assistance Program (CDPAP) Transition

On April 1, 2025, the NYS CDPAP transitioned to a Statewide Fiscal Intermediary (SFI), Public Partnership LLC (PPL).

Consumers and caregivers must register with PPL before April 1, 2025 to avoid delays in worker compensation.

Resources

Medicaid – Nursing Home / Chronic Care

No appointment required – walk‑ins welcome.

Business Hours: Monday–Friday, 8:00 AM – 4:00 PM

Phone: 607‑778‑2793

Unit Description: Determines Medicaid eligibility for Nursing Home and Spousal Long‑Term Home Health Care with Waivered Services for Spousal Impoverishment cases.

Contact Information

Broome County DSS – Medicaid Unit
Phone: 607‑778‑1100 (M–F 11:00 AM – 3:00 PM)
Fax: 607‑778‑2779