Medicaid is a program that enables necessary health care coverage to eligible low income adults, children, pregnant women, elderly adults and people with disabilities in our community. The increasing numbers of elderly in the community as well as federal and state policy changes have continue to drive Medicaid caseload increases in Broome County as well as the NY State of Health Benefit Exchange.
Application Assistance
No appointment required, walk-ins welcomed
Business Hours: Monday- Friday 8:00AM - 4:00PM.
Contact Number: 607.778.1100 Fax: 607.778.2779
Links:
Important Information for Medicaid Recipients
If you recently received a notice that your Medicaid case was closed due to failure to recertify, you may still be able to have your coverage reinstated.
Please contact the Broome County Department of Social Services 607-778-1100 option #5 as soon as possible and provide the required recertification documentation. If you submit all required documentation within 90 days of the case closing and remain eligible, your case may be reopened and your coverage restored back to the original closing date.
Feel free to email your questions to our inquiry’s mailbox: dssinquiries@broomecountyny.gov. Please include your name and case number. Do not include uploads.
On April 1, 2025, the New York State Consumer Directed Personal Assistance Program (CDPAP) will transition to a Statewide Fiscal Intermediary (SFI), Public Partnership LLC (PPL).
The NYS Department of Health’s continues ongoing effort to educate consumers and caregivers on the critical need to register with PPL prior to the April 1, 2025 transition date. For an overview of the program and information about how to support consumers and caregivers through this transition, the PPL website and the NYSDOH Consumer Directed Personal Assistance Program (CDPAP) website both have great information and resources.
Critical Messaging:
CDPAP consumers and caregivers must take action and register with PPL before April 1, 2025 to avoid any delays in worker compensation.
Contact information for PPL is below:
- PPL Customer Support: 1-833-247-5346,
- PPL website and Online Portal,
- Physical location: the Southern Tier Independence Center is the closest agency in Broome County to assist with this process.
- Southern Tier Independence Center Website: https://stic-cil.org
- Southern Tier Independence Center Email: CDPA@stic-cil.org
CDPAP Registration Flyer final.pdf
CDPAP Registration Flyer ES final.pdf
Medicaid - Nursing Home/Chronic Care
Application Assistance
No appointment required, walk-ins welcomed.
Business Hours: Monday- Friday 8:00AM - 4:00PM
Contact Number: 607.778.2793.
Unit Description: Determines Medicaid eligibility for Nursing Home and Spousal Long Term Home Health Care with Waivered Services for Spousal Impoverishment cases.
