Child Support Services Unit
Appointment Schedule:
Appointments Preferred
Walk-in Schedule: *NO WALK IN HOURS ON THURSDAY 10/22/2026*
Effective October 19, 2026, the new hours will be:
- Monday thru Friday: 9am-11am
- Monday, Wednesday and Friday: 1:30pm-3:30pm
Client Contact Number:
1.888.208.4485 (New York State Customer Service Helpline)
Email: CSEWEBBROOME@dfa.state.ny.us
Click here to open the NYS Child Support website - NYS Child Support
Click here to open the NYS Child Support Online Enrollment Wizard website - NYS Child Support Online Enrollment Wizard. The Child Support Online Enrollment Wizard allows individuals to enroll in child support services online – eliminating the need to visit a child support office or mail in a paper enrollment form. This new feature reduces paperwork and processing time for enrollees.
Child Support Description:
- Responsible for investigating matters of non-support and/or paternity for establishment and enforcement of support obligations. Also secures court orders for Third Party Health Insurance Coverage.
- Locates non-custodial parents (NCP)
- Identify financial resources of NCP
- Preparing and filing appropriate non-support paternity petition to court of appropriate jurisdiction
- Follow-through with court process until appropriate order obtained
- Provide ongoing undercare updating/investigating to assure orders remain current
- Collecting, monitoring, and disbursing of court ordered child support.
- Additional responsibilities include enforcement and undercare of child support accounts and referral of delinquent accounts to Family Court through the filing of a violation petition.
Child Abuse/Neglect 24 Hour State Hotline: 1-800-342-3720
