Child Support Services Unit
Appointment Schedule:
Appointments Preferred
Walk-in Schedule:
8:00am - 4:00pm
Effective March 16, 2026 . The new hours will be Monday -Friday 9am -11am and 1:30 pm to 3:30 pm.
Client Contact Number:
1.888.208.4485 (New York State Customer Service Helpline)
Email: CSEWEBBROOME@dfa.state.ny.us
Link to: NYS Child Support website.
The Child Support Online Enrollment Wizard allows individuals to enroll in child support services online – eliminating the need to visit a child support office or mail in a paper enrollment form. This new feature reduces paperwork and processing time for enrollees. The link to the Online Enrollment Wizard is https://childsupport.ny.gov/enroll.
Description:
- Responsible for investigating matters of non-support and/or paternity for establishment and enforcement of support obligations. Also secures court orders for Third Party Health Insurance Coverage.
- Locates non-custodial parents (NCP)
- Identify financial resources of NCP
- Preparing and filing appropriate non-support paternity petition to court of appropriate jurisdiction
- Follow-through with court process until appropriate order obtained
- Provide ongoing undercare updating/investigating to assure orders remain current
- Collecting, monitoring, and disbursing of court ordered child support. Additional responsibilities include enforcement and undercare of child support accounts and referral of delinquent accounts to Family Court through the filing of a violation petition.
Child Abuse/Neglect 24 Hour State Hotline: Toll free dial '1' & then... 800-342-3720
