Vision Statement
To be an organization which promotes self‑sufficiency and assures the protection of vulnerable individuals. We strive to have an organization which values the needs of our customers, the contributions of our staff, and the participation of our community. This vision shall be achieved through a culture which encourages continuous improvement.
Welcome to the Broome County Department of Social Services!
NYS HELP Program
New York State Civil Service, in response to significant challenges filling positions in local government, has instituted the HELP program. This program allows us to hire for certain titles without participating in the Civil Service exam or being appointed from an Eligible List. Visit Broome County Personnel Vacancies for a list of titles included in the NYS HELP program.
Minimum qualifications must still be met, and the position will initially be placed in the Non‑Competitive class. After completing the required 52‑week probation, the position becomes a permanent appointment. For more information, contact the Broome County Department of Personnel at 607‑778‑2222.
Learn About DSS Careers
- What do you do as a Caseworker?
- Why is a Caseworker’s job so important?
- Making a Difference in the Community
- Why Should You Become an Examiner?
Access MyBenefits.gov To:
- Apply for SNAP
- Apply for Temporary Assistance
- Apply for HEAP
- Check eligibility for Temporary Assistance, Medicaid, or tax credits
- Complete the Child Support Services application (mail or bring to the office)
- Create an account to:
- Change PIN
- Check transaction history or account balances
- Report EBT card lost or stolen
- Recertify SNAP or HEAP
- Report changes or view case details
- Submit verification and documentation
- Complete Social Security Administration online applications
- Download recertification forms for Public Assistance, SNAP, Medicaid, and combined programs
- Report fraud directly from the website
Applying for Assistance
To apply for Temporary Assistance or Emergency Assistance, please apply online at mybenefits.gov or visit our office.
Mailing or dropping off an application? Ensure your application includes a working telephone number. Eligibility staff will call the number provided to schedule a follow‑up appointment. If you drop off an application at the front desk, staff will conduct a brief screening.
If you have an active case and need to reach a worker in Temporary Assistance, SNAP, Medicaid, or HEAP, please call 607‑778‑1100. (M–F 11:00 AM – 3:00 PM)
Need a Medicaid Nursing Home application? Call 607‑778‑2793.
Child Support Services
Visit the NYS Child Support website.
The Child Support Online Enrollment Wizard allows individuals to enroll in child support services online, eliminating the need to visit an office or mail a paper form. Access the wizard at childsupport.ny.gov/enroll.
Phone numbers for Social Services Programs are located in the “Contact Us” section of the website.
DSS HIPAA Notice of Privacy Practices
Contact Information
Thomas P. Hoke Human Services Center
36-42 Main Street
Binghamton, NY 13905
Hours: 8 AM to 4 PM - Monday through Friday
Career & Community Services Center (CCSC)
SNAP, Medicaid, HEAP, Day Care, and CASA
501 Reynolds Road
Johnson City, NY 13790
Hours: 8 AM to 4 PM - Monday through Friday
Main Phone: 607‑778‑1100 (M–F 11:00 AM – 3:00 PM)
Personnel: 607‑778‑2222
Medicaid Nursing Home Unit: 607‑778‑2793
