How do I make a reservation?
Call 607.275.5155. BC Lift reservations must be made at least one (1) business day in advance and no more than seven (7) days week in advance. Reservations made on major holidays are not accepted.
You may reserve your ride online via your computer or smartphone. Only those requests received Monday through Friday during the hours of 8:00 AM. and 3:00 PM. will be considered. BC Lift reservations must be made at least one (1) business day in advance and no more than seven (7) days week in advance. You can reserve your ride online. Reservations made on major holidays are not accepted.
Can Visitors Reserve a Ride?
Visitors approved for ADA paratransit with another public transportation system are allowed 21 days of service in a calendar year. The BC Lift will ask visitors for a copy of their ADA paratransit ID card from their previous location or proof of a disability if they do not have their card present. If the rider needs more than 21 days of service, they are asked to submit a BC Lift application. Our reservation process is the same for visitors as current BC Lift riders.
What do I need when I reserve my ride?
- Name
- Telephone number
- Pick up and destination address(s),
- Date of ride(s)
- Time of your pickup and appointment (if you have one)
- Time you will want the bus arrive to bring you home
- If anyone will be accompanying you.
When can I reserve my ride?
- Reserve your ride at least one day in advance or up to 7 days in advance.
- The more time in advance you reserve your ride, your chances increase getting the times you want.
- Plan extra time for your trip. BC Lift is a shared ride service and others will likely ride with you.
- When scheduling your ride your will be asked for you appointment time. Be sure to allow time to get to and from the bus for the actual appointment. For example, if you have to be at work at 9:00AM, but know you need time to walk from the bus to your desk, make your appointment for 8:45AM.
- The day before your ride, we will schedule your ride as close as possible to your requested times. We will contact you to confirm your requested times.
Cancellations and No Show Policy
How do I cancel my reservation
- To cancel your ride, call 607.275.5155 one hour or more before your scheduled pick up time. Cancellations made less than one hour before the scheduled trip will be considered a "no show"
- If you have multiple trips scheduled, cancel each trip as needed. A trip is defined as each one-way ride.
- You may cancel your ride on major holidays.
"No Show" Policy
- If you do not show at your scheduled pick up time, you will be recorded as a "no-show".
- As a courtesy, drivers will wait an extra five minutes after your pick up time.
- Cancellations made less than one hour before your scheduled pick up time will be considered a "no show".
- The full "no-show" policy is further explained in our Paratransit Policy and Procedure Manual.
Please note that our approach is to work with each consumer or agency to prevent any suspensions. This is accomplished by sending warning letters to riders after each no-show. During this time there is an opportunity for the consumer or agency to contact us if the no-show was beyond their control. We will then remove the no-show. However, if the rider or agency does not contact us after each warning letter and then they receive a suspension letter, there is a grace period prior to the suspension beginning where the rider or agency can contact us once again. It is only after every possible step is exhausted that we will suspend the rider for not being present to board the bus as scheduled. This is a shared ride service and everyone must do their part to keep buses on time. A rider may appeal the suspension upon receipt of the letter.
Trip Denial Policy
What is your trip denial policy?
A trip denial is considered a ride that cannot be provided by the BC Lift. These include requesting a next-day a next-day trip and the BC Lift says it cannot provide that trip, requesting a next-day trip and the BC Lift can only offer a trip that is outside of the 1¬ hour negotiating window. The trip denial policy is further explained in our Paratransit Policy and Procedure Manual.
