Child Support Services Unit
Appointment Schedule:
Appointments Preferred
Walk-in Schedule:
Effective October 19, 2026, the new hours will be:
- Monday thru Friday: 9am-11am
- Monday, Wednesday and Friday: 1:30pm-3:30pm
Client Contact Number:
1.888.208.4485 (New York State Customer Service Helpline)
Email: CSEWEBBROOME@dfa.state.ny.us
Click here to open the NYS Child Support website – NYS Child Support
Click here to open the NYS Child Support Online Enrollment Wizard website – NYS Child Support Online Enrollment Wizard. The Child Support Online Enrollment Wizard allows individuals to enroll in child support services online – eliminating the need to visit a child support office or mail in a paper enrollment form. This new feature reduces paperwork and processing time for enrollees.
Child Support Description:
- Responsible for investigating matters of non-support and/or paternity for establishment and enforcement of support obligations. Also secures court orders for Third Party Health Insurance Coverage.
- Locates non-custodial parents (NCP)
- Identify financial resources of NCP
- Preparing and filing appropriate non-support paternity petition to court of appropriate jurisdiction
- Follow-through with court process until appropriate order obtained
- Provide ongoing undercare updating/investigating to assure orders remain current
- Collecting, monitoring, and disbursing of court ordered child support.
- Additional responsibilities include enforcement and undercare of child support accounts and referral of delinquent accounts to Family Court through the filing of a violation petition.
Child Abuse/Neglect 24 Hour State Hotline: 1-800-342-3720
NANCY J. WILLIAMS
COMMISSIONER
Thomas P. Hoke Human Services Center
36-42 Main Street
Binghamton, NY 13905
Hours: 8 AM to 4 PM – Monday through Friday
Career & Community Services Center (CCSC)
SNAP, Medicaid, HEAP, Day Care, and CASA
501 Reynolds Road
Johnson City, NY 13790
Hours: 8 AM to 4 PM – Monday through Friday
Assistance Programs Call Center: 607.778.1100
After Hours Emergency Housing Assistance: 607 778-3885
Child Abuse/Neglect 24-Hour NY State Hotline: Toll-free, dial 1-800-342-3720
EMAIL: For General Non-Emergency Questions or concerns/Do Not Submit Any Documents: DSSInquiries@broomecountyny.gov
For FOIL Requests: foil.dss@broomecountyny.gov
For records relating to child abuse or maltreatment, go to NYS OCFS and follow the instructions, “If you are requesting records related to reports of child abuse or maltreatment.”