OCFS HEARS Family Line
(Help, Empower, Advocate, Reassure and Support)
1-888-55HEARS ( 1-888-554-3277 )
Monday-Friday 8:30 a.m.-4:30 p.m.
The HEARS family line assists parents and families by providing resources and referrals to a variety of services. Caring representatives guide families to services including food, clothing, housing, medical and behavioral health care services, parenting education and childcare.
Representatives are available to help Monday through Friday from 8:30 a.m.-4:30 p.m. The line offers messages in 12 languages.
Child Abuse/Neglect 24 Hour State Hotline: Toll free dial ‘1’ & then… 800-342-3720
Public Hearing Notice:
BCDSS will have a Public Hearing for the 2024 Child and Family Services Plan on Thursday, September, 26, 5:00-6:30 pm, at the Broome County Public Library in the “Decker Room”. The components of the plan will be considered during the hearing; family and children’s services, child protective services, and adult protective services.
NANCY J. WILLIAMS
COMMISSIONER
Thomas P. Hoke Human Services Center
36-42 Main Street
Binghamton, NY 13905
Hours: 8 AM to 4 PM – Monday through Friday
Career & Community Services Center (CCSC)
SNAP, Medicaid, HEAP, Day Care, and CASA
501 Reynolds Road
Johnson City, NY 13790
Hours: 8 AM to 4 PM – Monday through Friday
Assistance Programs Call Center: 607.778.1100
After Hours Emergency Housing Assistance: 607 778-3885
Child Abuse/Neglect 24-Hour NY State Hotline: Toll-free, dial 1-800-342-3720
EMAIL: For General Non-Emergency Questions or concerns/Do Not Submit Any Documents: DSSInquiries@broomecountyny.gov
For FOIL Requests:foil.dss@broomecountyny.gov
For records relating to child abuse or maltreatment, go to NYS OCFS and follow the instructions, “If you are requesting records related to reports of child abuse or maltreatment.”