Child Support Services Unit
Appointment Schedule:
Appointments Preferred
Walk-in Schedule:
8:00am - 4:00pm
Client Contact Number:
1.888.208.4485 (New York State Customer Service Helpline)
Email: CSEWEBBROOME@dfa.state.ny.us
Link to: NYS Child Support website.
Description:
- Responsible for investigating matters of non-support and/or paternity for establishment and enforcement of support obligations. Also secures court orders for Third Party Health Insurance Coverage.
- Locates non-custodial parents (NCP)
- Identify financial resources of NCP
- Preparing and filing appropriate non-support paternity petition to court of appropriate jurisdiction
- Follow-through with court process until appropriate order obtained
- Provide ongoing undercare updating/investigating to assure orders remain current
- Collecting, monitoring, and disbursing of court ordered child support. Additional responsibilities include enforcement and undercare of child support accounts and referral of delinquent accounts to Family Court through the filing of a violation petition.
Medical Services
Client Contact Number:
607.778.1100
Medical Transportation:
Assists clients in arranging and obtaining transportation to Medicaid covered services. Medical answering service: 1-855-852-3294.
Disability Review Coordinator for Disability Determination:
Assists clients in obtaining a disability determination from NYS for Aid to Disabled category for Medicaid and Social Security Administration.
Long Term Care Program:
Develop and monitor the following community based programs: Personal Care, Private Duty Nursing, Assisted Living, Care-at Home, Adult Foster Care, and consumer Directed Program.
Other Support Services
Data Entry:
Unit is responsible for all WMS Data Entry for all services and non-services cases. Unit is responsible for hardware, updates, upgrades, and changes for agency computer systems.
Master Control:
Prepares Public Assistance case folders for incoming clients, assigns numbers and locates files for all assistance departments. This unit prepares statistical reports, orders and distributes office supplies and state forms. This unit is responsible for the agency telephone switchboard and is the records custodian for all closed Temporary Assistance, Medicaid, and Food Stamp cases. This unit is responsible for checking obituaries and issues notices to various departments.
Child Abuse/Neglect 24 Hour State Hotline: Toll free dial '1' & then... 800-342-3720
